Terms of Service

Last Updated: January 27, 2026

Please read these Terms of Service ("Terms") carefully before using the services provided by PietroPinto.Cloud ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

Important: If you do not agree to these Terms, you must not use our services. Your use of our services constitutes acceptance of these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using any services provided by PietroPinto.Cloud, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

PietroPinto.Cloud provides cloud hosting services, including but not limited to:

  • Web hosting services
  • Virtual Private Server (VPS) hosting
  • Email hosting services
  • AI coding and development services
  • Domain registration and management (if applicable)
  • Related technical support and services

We reserve the right to modify, suspend, or discontinue any service at any time with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use our services, you must:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Be at least 18 years old or have parental consent
  • Maintain the security of your account credentials

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and enabling two-factor authentication when available

4. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

4.1 Illegal Activities

  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Distributing malware, viruses, or harmful code
  • Engaging in fraud, phishing, or identity theft

4.2 Prohibited Content

  • Child pornography or exploitation material
  • Copyrighted material without authorization
  • Defamatory, libelous, or slanderous content
  • Content that promotes violence, hate, or discrimination
  • Spam, unsolicited bulk emails, or phishing attempts
  • Content that violates privacy rights

4.3 Resource Abuse

  • Excessive CPU, memory, or bandwidth usage that affects other users
  • Running resource-intensive applications without appropriate plan
  • Attempting to circumvent service limitations
  • Distributed denial-of-service (DDoS) attacks

4.4 System Security

  • Unauthorized access attempts to our systems or other users' accounts
  • Scanning or probing network vulnerabilities
  • Interfering with service operations or security measures
  • Violating any security or authentication measures

5. Payment Terms

5.1 Pricing and Billing

  • Service fees are billed in advance on a monthly, quarterly, or annual basis
  • Prices are subject to change with 30 days' notice
  • All fees are non-refundable unless otherwise stated
  • Additional services (installation, licenses, etc.) are billed separately
  • Taxes, if applicable, are your responsibility

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment processors. You agree to provide valid payment information and authorize us to charge your payment method for all fees.

5.3 Late Payments

If payment is not received by the due date:

  • Services may be suspended until payment is received
  • A late fee may be applied
  • We reserve the right to terminate services after 30 days of non-payment
  • Data may be deleted after termination

5.4 Refunds

Refund policies vary by service type:

  • Web Hosting: 30-day money-back guarantee for new accounts (setup fees non-refundable)
  • VPS Services: No refunds after service activation
  • Domain Registrations: Non-refundable per domain registrar policies
  • Add-on Services: Non-refundable unless service is not delivered

Refund requests must be submitted within the applicable refund period. Setup fees, installation fees, and license fees are non-refundable.

6. Service Level Agreement (SLA)

We strive to maintain 99.9% uptime for our services. However:

  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for downtime caused by factors beyond our control
  • Service credits may be available for extended outages (contact support for details)
  • No SLA applies to free or trial services

7. Data and Backups

7.1 Your Responsibility

You are solely responsible for:

  • Maintaining your own backups of all data
  • Ensuring data integrity and security
  • Complying with data protection regulations
  • Protecting sensitive information

7.2 Our Backup Services

While we may provide backup services:

  • Backups are provided as a convenience and are not guaranteed
  • We are not responsible for backup failures or data loss
  • Backup retention periods vary by service plan
  • You should maintain independent backups

8. Intellectual Property

8.1 Our Intellectual Property

All services, software, trademarks, and content provided by PietroPinto.Cloud are our property or licensed to us. You may not:

  • Copy, modify, or distribute our proprietary materials
  • Reverse engineer or decompile our software
  • Use our trademarks without permission
  • Remove copyright or proprietary notices

8.2 Your Content

You retain ownership of content you upload to our services. By using our services, you grant us a license to:

  • Store, process, and transmit your content as necessary to provide services
  • Use your content for backup and disaster recovery purposes
  • Comply with legal obligations

9. Third-Party Services and Licenses

Our services may include or integrate with third-party software, services, or licenses:

  • cPanel: Licensed separately, fees apply
  • Windows Server: Licensed separately, fees apply
  • Other Software: Additional licenses may be required and billed separately
  • Installation Services: Billed separately based on complexity

You are responsible for compliance with third-party license terms. We are not responsible for third-party service availability or performance.

10. Service Modifications and Termination

10.1 Modifications

We reserve the right to:

  • Modify, suspend, or discontinue services at any time
  • Change service features, pricing, or terms
  • Perform maintenance that may cause temporary service interruptions

10.2 Termination by You

You may cancel your services at any time by:

  • Submitting a cancellation request through your account
  • Contacting our support team
  • Services will continue until the end of the current billing period
  • No refunds for unused portions of the billing period

10.3 Termination by Us

We may terminate or suspend your services immediately if:

  • You violate these Terms or our Acceptable Use Policy
  • You fail to pay fees when due
  • You engage in illegal or harmful activities
  • Required by law or court order
  • You breach any material term of these Terms

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our services are provided "as is" and "as available"
  • We make no warranties, express or implied, regarding service availability, performance, or results
  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability is limited to the amount you paid for services in the 12 months preceding the claim
  • We are not responsible for data loss, business interruption, or lost profits

12. Indemnification

You agree to indemnify, defend, and hold harmless PietroPinto.Cloud, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any law or rights of third parties
  • Content you upload or transmit through our services

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution Process

In the event of a dispute:

  1. Contact us at contact@pietropinto.cloud to attempt resolution
  2. If unresolved, disputes will be resolved through binding arbitration
  3. Arbitration will be conducted in accordance with [Arbitration Rules]
  4. You waive the right to a jury trial or class action

14. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Internet or telecommunications failures
  • Government actions or regulations
  • Acts of third parties

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending an email to your registered email address
  • Displaying a notice in your account dashboard

Your continued use of services after changes constitutes acceptance of the modified Terms. If you do not agree, you must cancel your services.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and PietroPinto.Cloud regarding the use of our services.

18. Contact Information

For questions about these Terms, please contact us:

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